Customer Testimonials

Tom King at Medford Butler Kia went far above my expectations. I have purchased many cars throughout my 61 years, Best car transaction. Period.
– – Michael M., November 2014

I went over for a recall notice and was helped on all of my questions that were not in relation with my recall. They noticed my husband is deployed and made sure everything was updated for the safety of my kids and myself. They are always willing to answer questions even if I have them elaborate because I do not fully understand. This is my first Kia and it makes me want to continue to buy Kia based on the service I have had.
– – Karla K., October 2014

30 Min total time – easy drop off and pick up – free WiFi in the waiting area and great people…
– – William L., October 2014

We are exceptionally pleased with Butler. From the sales force to the front desk, all are very kind and accommodating. Can’t say enough good things!!
– – Kenway M., October 2014

Everyone is awesome!
– – Robert E., October 2014

Everything was outstanding. I would like to comment on one of your employees;  the mechanic, Chuck, was very pleasant and outgoing and was quite attentive to my questions and concerns.  He should be commended for his outstanding customer service.
– – Sara R., October 2014

Great people in Butler’s service department.  Kathleen and Mark, you’re the best.
– – Dave M., September 2014

We’ve always had exquisite treatment at Butler Kia!
– – Clyde W., September 2014

Good team at Kia.  Very satisfied with [the] experience, feel I can trust you with my car.
  – – Susanne M., September 2014

I purchased my 2014 Forte from Butler Kia and let me tell you what they have sure gained a customer for life. Dealing with the salesman was painless, they were so nice and friendly. I have had all the services for my car done at Butler Kia as well, scheduling an appointment was simple and the people at the service desk are also very friendly and easy to work with. I am so happy I went to Butler Kia.
– – Parker J., September 2014

Service person greeted me by name as I walked in the door before I ever got to the service desk.  He was extremely knowledgeable and helpful explaining all parts of the necessary work.
  – – Michael P., September 2014

They are always very nice and helpful.  I feel confident taking my car there.
– – Paula C., September 2014

I’ve purchased 4 new Kias from Butler Kia and have all them serviced by the dealer.  I always have pleasant experience at the dealer, and the receptionist, Kathleen, always greets me by my first name, which is very pleasant.
– – John C., September 2014

I’ve bought many new cars and this was one of my best experiences.  Scott is “top notch”.
– – William E., September 2014

Buying our new Kia Soul was a very happy experience.  Our salesperson, Troy, went out of his way to make sure we were satisfied, and made the entire experience one we will remember.  A big thank you to both he and Tom King, and all the Butler associates.  Job well done!
– – Laurie C., September 2014

The staff was so AMAZING and NICE!!! They got me a great deal and I already referred two friends who feel the same way! Great to know there is still great customer service around!
– – Tami G., July 2014

Could not ask for any more than they gave me. Thanks, Butler, for all your help and thanks for the great car. I just hope I live long enough to buy another car from them. Great people that go the extra mile to help you get the car you want.
– – Richard F., July 2014

I LOVE Chris Soles and Tom King they stood behind their product. I would recommend Butler KIA to anyone looking to buy a new KIA. I LOVE LOVE LOVE my 2013 KIA SOUL and after what these guys have done for me I LOVE them too 🙂
– – GinaMarie W., July 2014 (For the entire review click here.)

Buying a car was fast and easy. We found the car we wanted and got a great price.
– – Allen C., June 2014

I’ve known the manager at the Kia store for almost 30 years and really trust him. He is fair and honest love working with him.
– – Dan F., June 2014

I love working with all of the people here . There are great, attentive and hard working. Definitely one of my favorite places to look for cars!
– – Victoria S., June 2014

Scott and the salesman from Butler Hyundai both went the extra mile to help me with my trade and to afford this absolutely wonderful Kia Optima.  I’ve been telling everyone about it!
  – – Deon C., May 2014

From start to finish Bob Miller made buying my new Kia Soul a smooth, enjoyable process.  He showed me all the bells and whistles.  John Stafford steered us through the paperwork as swiftly and clearly as possible.
  – – Jan B., May 2014

The staff at Kia was the best that we’ve had anywhere.
  – – Ronald M., May 2014

I will always go to Butler Kia, if possible.  They are efficient, friendly and knowledgeable.
– – Barbara E., May 2014

Great people at Butler.  Mark and Kathleen make getting my car worked on fun.
  – – Sandra W., May 2014

Awesome all around!
  – – Parker J., April 2014

I appreciate the camaraderie the employees display when talking to each other.  It makes the environment more relaxed for me.  I also am very confident that I, as a single female, will never be taken advantage of.
– – Jessica L., April 2014

I’m very happy with Kia.  They’re all really nice.
  – – Timothy S., April 2014

The service manager, Mark, was outstanding.
  – – Robert J., April 2014

You guys are the best Kia dealership I have ever been to.  I came from New York where the service was horrible.  You guys helped me without an appointment and had me in and out in less than an hour.  I will be back here again!
  – – Aaron M., April 2014

In the 40+ years I have owned cars this is the best/most trustworthy service I have ever had.
  – – Patricia Y., April 2014

Butler Kia is my fav!!!!  Everyone was real friendly, professional and helpful.  I’ll be back again and again.
  – – Julie P., March 2014

I don’t think I have had a better experience buying a vehicle. Both our salesperson, Scott, and the F&I manager are tops.
– – Kenway & Diane M., March 2014

Recently I bought a car at Butler Kia.  In addition to having a good experience with Chris Soles and Scott Pangburn in sales, both of whom did their best to help me buy a car.
I want to comment specifically  on Mark Retter in service. Both my wife and I have had lots of dealings with Mark.  My wife with her Amanti and now me with my Hyundai.  He’s always been both friendly and professional.  Example, Just the other day he went out of his way to satisfactorily deal with a comment/inquiry  I made about my new car.
So, since it seems that most often car dealers get nasty reviews, we felt we should let you know that at least a three of your folks are doing it right.  And I mustn’t forget John Stafford who made the paper work process go smoothly.
And to top it off, I like the car.
– – Steve J., March 2014

Great people.  Love my Soul.
– – Paul F., January 2014

Mark Ritter, the service manager, was outstanding in his service and explanations.
– – Robert J., December 2013

I certainly appreciate the service department being able to “fit me in” on a busy day.  I live a considerable distance from Medford and the responsiveness of the staff was great.
– – George S., December 2013

Great group of people to work with.
– – Steven V., December 2013

The service rocks!  So friendly and easy to work with!  I’ll be back for sure!
– – Parker J., November 2013

We will continue to use Butler Kia.  We are very satisfied.
– – Roxanna B., November 2013

Friendly, real people there… thanks for the services.
– – Lloyd C., November 2013

Good experience, as always.  This service department is very professional and is a pleasure to deal with.
– – Blaine W., October 2013

I am, and have been, very much impressed by the Butler dealership in Medford.  Everyone there has gone above and beyond to be helpful, friendly and courteous.  I am very impressed with their question/answer get-togethers [held] every so often during the year.  Great idea.  That, as a new owner, has helped me out tremendously.  Keep it up!
– –  John M., October 2013

Scott was friendly, courteous, personable and knowledgeable.  All my questions were answered, my concerns were considered, and we found the vehicle that best suited my needs.  I drove away in a car that I expect to be very happy with.  That’s what I would describe as a very positive experience.
– – Thomas P., October 2013

We are LIFETIME customers!
– – Clyde W., October 2013

Scott, our salesperson, was very nice and continued to offer any help with my new Kia whenever I come across something I don’t understand.  He took the time to stop by and say hello when I was waiting in the lounge.  I appreciated it very much.
– – Teresa M., September 2013

Scott went above and beyond in our dealings when we bought our new Kia.  Super great job, Scott!
– – Velda C., September 2013

[I] recently sent a friend in to purchase a new Kia based on the service provided at Butler Kia service center.
– – Lindsay S., September 2013

Outstanding service, friendly staff.
– – Robert J., September 2013

The Butler group is a first rate dealership.  Always courteous and helpful.  [We] would not think of going elsewhere.
– – Roberta R., August 2013

Mark went out of his way to make sure I got allmy service needs met.  I felt like he really cared about providing good quality customer service.  I’ve already made recommendations.
– – Yvette B., August 2013

Service Manager was very friendly and helpful.  My experience with the people was just outstanding!
– – Lori P., August 2013

Butler Kia has been more helpful than any other dealer we have ever worked with.  I really feel they have our best interest at heart.
– – Linda M., July 2013

Everyone was courteous, professional and responsive.  It was a pleasure having my car serviced at this dealership.
– – Norman S., July 2013

I was impressed with all aspect of my visits and would gladly go back.  The staff made the appointment very comfortable and were very professional.
– – Carylyn C., June 2013

I always appreciate the excellent customer service!
– – Trisha P., June 2013

I’ve been going to Butler Kia in Medford for years.  The staff there [is] exceptional!
– – June 2013

Darren and the rest of the team were all very friendly.
– – Jennifer N., June 2013

I greatly appreciate the courtesy and explanations I received from both the Service Manager and the mechanic who worked on my car.  This was not an easy fix but Butler Kia continued to work on the problem until it was fixed and fixed right.  I will highly recommend not only Kia as a product but Butler Kia for purchase, service and overall great customer service.
– – Jamie C., May 2013

You should be proud of your service department.
– – Deborah H., May 2013

Great experience.  Staff works well together to the benefit of their customers.
– – Jay H., May 2013

Good service.  Thank you.
  – – Ann A., May 2013

I enjoyed dealing with Kia and we love our car. We have dealt with this dealership one other time and have always been treated well.
– – Douglas N., April 2013

Great place to get your service work done. Thank you for all of your help, Mark and Kathleen!!!!
  – – Michael M., April 2013

Always polite and helpful.
– – Stanley B., April 2013

Enjoyable experience.
  – – Dennis D., April 2013

Always pleased with the work they do.
  – – Blaine W., April 2013

Everything and everyone was great.  We thank you and will come back again.
  – – Roberta C., April 2013

Chris M. Soles was the best sales consultant that I have had the pleasure of dealing with that I have ever experienced. He was honest, fair, and intelligent and answered any and all questions I had. He helped me in every way possible to help me attain my car through finances without the typical ” pushy cars salesman” stigma. He is, I would like to reiterate, an outstanding and professional business man with excellent character and [I] would recommend him to any of my friends and family.
  – – Clifford M., April 2013

Bob was awesome, I felt that he was honest in what he was telling me and he knew the Soul very well.
– – Donald M., April 2013

All I can say is thank you for getting me in so fast for the service. Outstanding service with warm staff to answer any questions and quite reasonable prices for the time and work performed… Thank you and I will continue to use you for all my auto work.
– – Andrew M., March 2013

 Professional, courtesy friendly folks. I have enjoyed my relationship with this dealership. More than I can say for other service departments. Thanks
– -Cheryl C., March 2013

The service was excellent.
– – Robert J., March 2013

 I always have a good experience, when I bring My Kia in…
– – Douglas F., March 2013

They Were Wonderful.
– – Jana G., January 2012 

I walked out of there just as happy as can be.
– – Donald P., November 2012

They went over everything with me.  They helped me with my phone’s bluetooth.  I love it.  I love the seat warmers and the hand warmers.  It’s the best thing since coffee.
– – Linda M., November 2012

They were perfect in everything.  I’ve never had a dealer be so good.
– – Roberta C., October 2012

Just wanted to thank you for the great car-buying experience I had!  I love my Kia Forte and my salesman, Bob Goldberg, was the absolute best!
– – Linda K., October 2012

They were excellent.  They satisfied all my needs.
– – Kristina S., June 2012

I was super happy.  There were absolutely no problems.  They washed it before we bought it and it was perfect.
– – Claggett O., June 2012